1. SCOPE OF THIS POLICY

This page explains how Flarego Technologies Corp. ("Flarego", "we", "our", or "us") handles complaints and disputes about this website, flarego.ph, and about our conduct as a company.

If your dispute is about a purchase, payment, subscription, or product made through one of our brands, please use that brand's own dispute resolution process instead, since they hold the transaction records needed to investigate it:

• Adopisoft: www.adopisoft.com/dispute-resolution

2. TALK TO US FIRST

Most concerns are resolved quickly by contacting us directly. Please reach out before escalating a complaint elsewhere, so we have a chance to correct the problem.

You may reach us through the details on our Contact Us page.

3. FILING A FORMAL COMPLAINT

If your concern was not resolved informally, you may escalate it in writing. Please include:

• your name and contact details;
• a clear description of the issue and what outcome you are asking for; and
• any supporting documents, screenshots, or previous correspondence.

4. HOW WE HANDLE IT

• Acknowledgement — we confirm receipt of your complaint within two (2) business days.
• Investigation — we review the matter and may ask you for more information.
• Resolution — we send you a written response within fifteen (15) business days from the date we receive your complete complaint. If the matter is complex and needs more time, we will tell you why and give you a new target date.

5. IF WE CANNOT AGREE

If we are unable to reach an agreement, both parties shall first attempt to settle the matter amicably through good-faith negotiation or mediation. Any dispute that remains unresolved shall be subject to the exclusive jurisdiction of the proper courts of Danao City, Cebu, Philippines, in accordance with the laws of the Republic of the Philippines.